How to Request Legal/Audit Log Extraction

• Internal company disputes involving directors, shareholders, or employees.

• Suspected fraud, embezzlement, or unauthorized account activities.

• Requests to investigate user access, login histories, permission changes, or data modifications.

• Requests for file access, download histories, or backend activity logs.

• Requests for system records to support legal proceedings or investigations.

• Requests from police, courts, or other authorized authorities.

• Requests for custom audit logs or forensic data extraction beyond standard system reports.

Overview

Important Policy Notice:

Biztory does not process or authorize sensitive data extraction or disclosure requests based solely on verbal instructions, telephone conversations, or informal WhatsApp messages. All requests are subject to identity verification, authorization checks, and internal review before proceeding.

Step 1: How to Submit a Request

• The customer’s company name and Biztory subdomain.

• The requester’s full name, position, and relationship to the company.

• A clear explanation of the purpose of the request.

• The specific records or activities being requested.

• The relevant date range and, where possible, the affected user accounts or activities.

• Supporting documents demonstrating the requester’s authority to access or request the information.

• Any relevant legal documents, investigation references, or official instructions, where applicable.

• Require a formal written request accompanied by the applicable official documentation, such as a court order, subpoena, warrant, or official investigation request.

• Escalate the request to Biztory’s designated management, legal contact, or authorized compliance personnel for review.

• Verify the authenticity, scope, validity, and applicable legal requirements of the documentation before taking action.

• Disclose only the records that are authorized and necessary to fulfil the approved request.

• Maintain a record of the request, supporting documents, internal approvals, actions taken, and any data disclosed.