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            How to Request a Biztory Workspace Ownership Transfer

            Modified on Fri, 23 Oct at 2:53 PM

            A workspace Owner account cannot be disabled directly while holding Primary Ownership. To transfer ownership (for example, following an executive resignation or termination), your organization must reassign the administrative role before the outgoing owner's account can be deactivated or removed.

            Overview

            Biztory provides a formal process for transferring primary workspace ownership when a company needs to change the individual responsible for its Biztory account, including situations involving employee resignation, termination, or changes in company management.
            To protect customer data and prevent unauthorized account changes, all ownership transfer requests must be submitted in writing and supported by appropriate documentation.

            Important Policy Notice:
            Biztory does not authorize or execute ownership transfers solely on the basis of verbal instructions, telephone conversations, or informal WhatsApp messages.

            Step 1: Prepare the Required Supporting Documents

            To assess an ownership transfer request, Biztory requires standard documentation to verify your business authority:

            • Latest SSM Form (Corporate Information / Directors & Shareholders list): To prove the requester is an officially registered Director/Owner of the business entity.

            • Official Letter of Termination or Resignation: Providing legal justification for revoking the previous owner's access.

            • Formal Written Request Letter: On company letterhead signed by the active Director(s) requesting the specific ownership transfer (stating old owner's email and new owner's email).


            Step 2: How to Submit a Request

            Requests must be submitted through one of our official support channels:

            Email

            The request and supporting document must be sent via email:
            support@biztory.com.my
            or 

            In-App Live Chat 

            How to contact live chat agent may refer: https://biztory.freshdesk.com/support/solutions/articles/16000187903-how-to-contact-customer-service-in-biztory-new-vers-
            or

            Submit Ticket 

            How to submit ticket may refer: https://biztory.freshdesk.com/support/solutions/articles/16000187903-how-to-contact-customer-service-in-biztory-new-vers-

            Note: Submission through an authorized channel does not automatically approve the requested transfer. Biztory must first verify the requester’s identity and legal authority to act on behalf of the business entity.

            Step 3: Verification, Approval & Processing

            • Verification Delays: An ownership transfer may be deferred if requester identity/authority cannot be confirmed, if conflicting instructions or competing claims are received, or if documents are incomplete.

            • No Automatic Approvals: Customers should not assume that submitting documents guarantees immediate completion. Processing occurs after full compliance review.

            • Support Channels & Visits: Biztory operates as a remote cloud software provider. Support is managed through designated online channels. Physical office visits for routine account changes are not accepted without a pre-confirmed appointment.

            Our compliance team will review the submitted documentation. Once verified, we will execute the primary ownership transfer and send a confirmation email to both the previous and incoming primary workspace administrators.

            Confidentiality & Legal Notice:

            • Data Handling: All submitted verification documents are handled in strict accordance with Biztory’s privacy, security, and data-handling policies. Please provide only the information necessary to verify identity and authorization.

            • Role Disclaimer: Biztory acts solely as a software service provider and does not determine legal ownership of a business entity or adjudicate disputes between directors, shareholders, or employees. All transfers are subject to internal review, contractual terms, security requirements, and applicable laws.

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