Why Is the Invoice Fully Paid but Still Showing as Outstanding? (New Vers.)

This guide explains possible reasons why an invoice may appear as outstanding even after full payment, such as payment dates before the opening balance or incorrect payment entries.

1. Click on Accounting and select 'Opening Balance'

2. Check your opening balance date

(System only will capture all the data start from your opening balance date)

3. Go to the invoice page

4. Select an invoice

5. Click on Payments

6. Check your Invoice payment date. (Example: The invoice date is 1/4/2024, which the system has captured, but the payment date is before the opening balance date.)