How to Fix and Resubmit a Failed e-Invoice Submission

If your e-Invoice submission fails, don’t worry! You can check the error message to identify the issue, make the necessary corrections, and resubmit the invoice. Common errors may include incorrect customer details, invalid tax information, or missing required fields. Once the issue is fixed, simply submit the e-Invoice again to ensure successful processing.

How to Fix and Resubmit a Failed e-Invoice Submission

1. Click on a module and select a document 

2. Click on the document reference number 

3. Click on right arrow

4. Click on E-Invoice

5. Hover the icon to view the invalid reason

6. This means your customer/supplier is missing Identification number, phone, TIN, and identification type. Edit the customers / suppliers details to add the missing information .

7. Navigate to the invoice view page and click on Edit

8. Click on Clear Customer/Supplier

9. Click on Add Customer/Supplier

10. Select the customer/supplier again

11. Click on Confirm

12. Click on Save

13. Click on E-Invoice

14. Click on Submit