Error: "Credit note amount cannot exceed the total paid amount of the selected invoices"

Modified on Tue, 22 Sep at 11:18 AM

Issue Description:

When attempting to issue a Credit Note against an invoice, the system blocks saving and returns the error:

Credit note amount cannot exceed the total paid amount of the selected invoices.

Root Cause Validation Rules:

  1. Refund Credit Notes: Capped at Amount less than equal Paid Amount. You cannot issue a refund for cash that was never collected.

  2. Adjustment Credit Notes: Capped at Amount less than equal Outstanding Amount (Total - Paid).

Resolution Steps:

  • For Fully Unpaid Invoices:

    Change the Reason / Type dropdown on the CN creation page from Refund to Adjustment (or untick the Refund checkbox). Ensure the CN total matches the unpaid balance.

  • For Partially Paid Invoices:

    1. Process a Refund CN for the exact amount received (Paid Amount).

    2. Process an Adjustment CN for the remaining balance (Outstanding Amount).

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